Thank you for contacting Electronic Arts again.
I understand you have been experiencing difficulty while playing the community challenges in Create. This has been happening because the Create servers have been closed down now.
Game Forums are the best source of latest information. Please visit the link below to know more regarding updates:
[ EA Forums
Along with this information, please check the latest server updates regularly by visiting the link below:
[ Service Updates
I sincerely apologize for the way you had to go through. This is very annoying. I know nothing can really measure up to what you feel.
If you have further questions about your account or the shut down of these services, please visit EA Help Center
. We at Electronic Arts, assign pivotal importance to offer exceptional service to our customers and believe in exploring all the possibilities in doing so. However, we apologize for having disappointed you unintentionally. Your affiliation is valued by EA and requests it in the future.
Electronic Arts – World Wide Customer Experience